Refund policy

We offer 25 days returns for all customers, unless stated otherwise (sale and final sale items are non-refundable). Shipping fees are non-refundable. Please note that return fees are at the charge of the customer. The return window starts from the day the shipment is delivered/picked up.

To qualify for a return:
  • Items must be in their original condition without signs of wear or damage
  • Items returned by mail must be in all original packaging (tags, box, and pouch included)

All below items are non-returnable:
  • Engraved and monogrammed products
  • Gift cards

Please note your return will be processed within 14 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email.

Please note that OFA cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to about 14 business days for the returns team to process and send you a return confirmation email.

From the day the return is processed by the returns team, depending on your bank, it will take around 5-15 business days for the fund to reappear on your end.


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